SBXiP320 Help Page
*These user sheets are general guidelines and will work for most
of the systems that Pyramid installs. Your system may be programmed
differently for some of the features listed.
Pyramid Telephone and Security, Inc.
Making a Call - Press line button and dial. This can be done with handset down in the speakerphone mode, or by lifting the handset. If you are talking on the handset, and want to switch to the speakerphone, press the SPEAKER button and hang up.
Answering a Call - Lift handset and press flashing line button. If your phone is programmed to ring, you will not need to press line button.
Calling Another Telephone - With the handset in the cradle or lifted, press the button associated with that telephone, or dial the 3 digit number.
Transferring a Call - Put line on hold, press intercom button for appropriate person, announce the call as needed.
Conference Calls - A maximum of 15 parties can be conference together. These can be incoming or outgoing calls. While talking with the 1st party, press the button under the LCD display labeled CONF. This will put that party on hold. Establish the second call. Press the CONF button twice. If you wish to add a 3rd party, press the CONF button once to put the first two callers on hold. Establish the third call. Press the CONF button twice to establish the conference. This process is repeated until all parties are together. It is not uncommon for people being conferenced together to experience lower than normal volume.
Redial - Press the button labeled REDIAL under the LCD display, If the correct number appears in the display, press OK, or use the navigation key to scroll through recently dialed numbers.
Do Not Disturb - Press the button labeled DND/FWD. The red light next to the button will flash. All callers to your extension will now go directly to your voice mail box.
To Change Ringing Tone - Press the TRANS/PGM key and 1 on the keypad. Press 9 on the keypad. Your phone will ring in its current tone. Dial a two digit number from 01 to 15 to select the tone of ring you want, and press the HOLD/SAVE button to save your selection.
Programming Speed Dial Numbers - Press TRANS/PGM and SPEED. A three digit number will come up in your display. This is the next available speed dial bin. Bin numbers available are 000-099 on each telephone. Dial the bin number you want on the keypad. Dial the telephone number. Press the HOLD/SAVE button to store the number.
Dialing Speed Dial Numbers - Press SPEED and dial the 3 digit speed dial number. The system will automatically select a line and dial the number.
Program a Speed Dial Button - To program a speed dial number on a blank button, press the TRANS/PGM key, and a blank button on your phone. Then press the SPEED key, and dial the 3 digit speed dial number. Press the HOLD/SAVE key to save your selection. (Putting a speed dial number on a button is a two step process. You must first program the speed dial number into a bin location, and then put the bin location on the button.)
Record Your Name - Press TRANS/PGM key, and on the touch tone pad the digit 6, and *. Press # to begin recording, and the HOLD/SAVE key to save your name.
Record Your Greeting - Press TRANS/PGM key, and on the touch tone pad the digit 6, and 1. Press # to begin recording, and the HOLD/SAVE key to save your greeting.
Transfer a Caller to Some-ones Voice Mail Box - With the caller on the line, press the TRANS/PGM key, the CALL BACK key, the appropriate persons button, (or dial their extension number), and hang up. Do not put the caller on hold. If you do, simply go back to the line and start over.
Leaving a Voice Mail For Another Telephone in the Office - Press the persons intercom button, or dial their 3 digit extension, then press the CALL BACK key.
Retrieving Voice Mail Messages - When you have voice messages, the light above the display, and the CALL BACK key will flash. In your display, it will show 3 numbers. These numbers are for new, saved, and urgent messages. Typically, there will only be new messages. Press the flashing CALL BACK key. Enter your password plus # and follow the instructions.
Retrieving Messages From Off Site - Call the main telephone number. If the Auto-Attendant answers, press 9 on your keypad. Enter your mailbox number and follow the instructions. If someone answers the phone, have them transfer you into your voice mail box. When you hear your greeting, press the * key and follow the instructions.
Recording Conversations - When on a call, use the navigation button and go to the right. In your display, the word RECORD will appear above the left most key. Press that key and your conversation will be recorded into your mail box as a new message.